No integrations. No syncing. No devs. Just calls, logging, and control — directly in your Salesforce org.
DialForce is designed so your Admins — not developers or IT teams — can take full control. Every setting lives inside Salesforce Setup. From routing logic to user permissions, your Admins already know how to manage it.
Use Salesforce Flows to build call routing based on ownership, SLA, or custom rules.
Control exactly who can place, receive, or configure calls using native Salesforce profiles.
Assign DialForce access to specific users or teams instantly — no IT tickets required.
Track every action by every agent inside Salesforce with full transparency.
Unlike third-party CTIs that sit outside Salesforce, DialForce is built entirely with native Lightning components. That means faster performance, cleaner data, and zero sync headaches.
DialForce runs on Lightning Web Components — no wrappers, no iFrames, no hacks.
Call logs and outcomes are saved instantly to the right records — in real time.
Configure routing, access, and logic using standard Salesforce tools.
Work seamlessly with your own data model — including custom records and flows.
Uptime for Salesforce Orgs
Native Lightning Compliance
Average Time to First Live Call
Everything You Need — Built Natively into the Workflow You Already Use
Surface relevant details, edit records, log outcomes, and send follow-ups — all from one persistent panel that lives inside Salesforce.
Handle inbound and outbound calls with intelligent screen pop, skill-based routing, voicemail fallback, and callback logic — all native to your org.
Assign roles, build routing logic, manage permissions, and track agent activity — all from inside Setup. If you can configure Salesforce, you can manage DialForce.
Monitor call outcomes, agent activity, and customer response in real time with native dashboards and filterable logs — no CSV exports required.
With DialForce, you connect your own Twilio account — so you stay in control of your numbers, usage, and billing. No bundling. No markup. Just total transparency and enterprise-grade performance.
No middlemen or markups. Transparent, usage-based pricing on your own terms.
Port, assign, or reconfigure numbers directly in your Twilio console.
Build rich routing logic in Twilio Studio or inside Salesforce using Flows.
Choose your Twilio region to align with GDPR, HIPAA, or regional call routing.
Call recordings and logs live in your Twilio account — never hidden or siloed.
You can switch CTIs, vendors, or models without penalty — your phone system is yours.
DialForce is built on native Salesforce architecture and uses your Twilio account — meaning your call data, logs, recordings, and access controls stay under your governance.
Call logs and recordings are stored in your Twilio instance — not in a third-party silo.
Use Salesforce profiles to control who sees, edits, or accesses voice features.
Every call, transfer, and user action is traceable inside Salesforce — natively.
Enable exports, deletions, and regional call control to meet your data policies.
No devs. No waiting. Just install, connect your Twilio, and start making calls inside Salesforce. You’ll be up and running in less time than it takes to book a demo.
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Built natively for Salesforce Admins — and fully backed by our team. You’re not in this alone.
No. If you’re a Salesforce Admin, you’ll be fully comfortable configuring DialForce. Setup takes ~10 minutes, and we guide you through each step.
A Salesforce org and a Twilio account. That’s it. DialForce installs from the AppExchange and connects securely to Twilio via OAuth.
Yes — use Salesforce Flow to build routing rules based on owner, round robin, time, or even custom object logic.
Yes. All data lives within Salesforce and your Twilio account. We’re GDPR and CCPA-ready, and support field-level encryption, audit logs, and permission controls.
You retain your Twilio numbers, call logs, and setup. You’re never locked in. DialForce is non-invasive and doesn’t overwrite or extract data.
Yes — our team is available to help you get up and running, and we offer 24/7 support during and after onboarding.→ Request a Demo
Prefer a walkthrough? We’ll guide you step-by-step.
